Privacy policy
This privacy policy sets out how Perpetual Dreams (the “Data Controller”) operating under the company number 93147322700011 with its postal address at 301 Rue de Belleville, 75019 Paris, France, uses and protects any information that you give Perpetual Dreams when you use this website.
Perpetual Dreams is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Data Controller may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
The Data Controller is responsible for processing your personal data in accordance with the EU General Data Protection Regulation and French data protection law (Law No. 78-17 of 6 January 1978 as amended).
I. What We Collect
When you use our website, create an order, or contact us, we may collect the following categories of data:
• Identity and contact details (name, email address, postal address, phone number);
• Order and payment information;
• Delivery details (recipient address, tracking information);
• Preferences, wishlists, and browsing behavior (cookies and analytics);
• Any correspondence exchanged with our team.
We collect this data only when necessary to provide our services, process orders, communicate with customers, and improve user experience.
II. Purposes of Processing
Your data is collected and processed for the following purposes:
• Processing and delivering your orders;
• Managing customer service and returns;
• Sending transactional or service-related emails;
• Managing your account and preferences;
• Sending marketing communications (only with your consent);
• Improving the performance and security of our website.
We do not sell, rent, or share your personal data with third parties for commercial purposes.
III. Recipients of personal data
The collection and processing of the user’s personal data is primarily intended for the Data Controller for the needs of its activity, but the data may be transmitted to employees or collaborators of the Data Controller.
IV. Retention period of personal data
The Data Controller only keeps the personal data collected for a reasonable period of time necessary to achieve the purposes for which they are collected.
V. User rights in respect of his/her personal data
Right to information: the user can contact the Data Controllerto obtain information on the collection and processing of their personal data.
Right of access: the user has the right to access personal data collected and processed.
Right to rectification: the user can ask the Data Controller to rectify their personal data if they prove to be inaccurate or incomplete.
Right to deletion: the user can ask the Data Controller to delete his/her personal data, subject to the storage conditions provided for in Article IV of this Charter. The data will thus be deleted from the database but will be kept in the form of an anonymous archive.
Right to portability of personal data.
Right to restriction of processing.
The user can exercise these different rights by writing to customer service by email to info@perpetualdreams.co. Any request must be accompanied by valid proof of identity.
VI. Security and confidentiality of personal data
The Data Controller undertakes to take all necessary measures to safeguard the security and confidentiality of the personal data collected.
VII. Limitation of liability
The Data Controller cannot be held responsible for the content of websites accessible via hypertext links that may be present on its website.
The Data Controller cannot be held liable for the loss, theft or corruption of data and identity, caused without limitation, in particular by viruses or computer attacks.
VIII. Cookies
When browsing the Website, personal data related to the browsing of the User’s terminal may be recorded, subject to the User’s consent, using cookies.
The Data Controller uses three types of cookies:
• Strictly necessary cookies: These cookies are essential for browsing the Website and the use of its features.
• Performance and personalisation cookies: These cookies collect anonymous information relating to how individuals use the Website and are used to personalisenavigation.
• Advertising cookies: These cookies collect information on the browsing habits of users to present them with targeted advertisements.
If the user wishes to delete the cookies already present on their computer, they should refer to the help and assistance section of their internet browser to find the information that will allow them to locate the file or directory that stores the cookies.